"We joined the Palisades Pediatric practice in the fall of 2014 with an 18-month-old and a baby on the way. One evening about two weeks after having joined the practice, my daughter began coughing after I put her to bed. After two solid hours of coughing, I had resigned myself to a sleepless night for all three of us. I texted Dr. Hay, who told me to bathe her to rinse the day’s pollen off her. Almost immediately she stopped coughing – that simple texted saved us a sleepless night of misery.After that incident we knew this practice was different, but a few months later we found out how much that mattered. Two days after we brought our newborn son home from the hospital, our toddler daughter came down with pneumonia. Dr. Hay came to our house to see her nearly every day, and despite all of our best efforts, our newborn caught the virus. Dr. Hay monitored him with equal vigilance, checking in with me several times a day and visiting every other day. Several days in, the baby seemed slightly worse, and Dr. Hay came to see him at 11 that morning and confirmed he was somewhat sicker and gave us the protocol to treat him. In the next few hours after she left our house, we watched his condition worsen dramatically; I was in constant text contact with Dr. Hay. Finally at 6 PM that evening, well after business hours of a traditional practice, I called Dr. Hay to say I knew something was wrong. She trusted me, and told me to take the baby to the Georgetown emergency room. That proved the most important decision of our lives; he was indeed very dangerously ill and spent the next two weeks in intensive care. In what were the darkest, most harrowing hours of our lives, Dr. Hay was truly an angel sent to us from heaven. She helped us navigate the bureaucracy of the hospital to get our son the best, fastest care; she came to visit him nearly every day; she was in constant contact with us to help us confirm and understand what the pediatricians at the hospital were telling us. Even the residents asked me about her practice; she was the only pediatrician they’d seen who visited her patients in the hospital. At the same time, she helped us manage our toddler at home, who was herself still fighting the pneumonia. To our tremendous relief, both children recovered beautifully within a few weeks. It is impossible to convey the debt of gratitude we owe to Dr. Hay. If we hadn’t been able to reach a doctor that evening; if we’d been told to bring him to the office in the next day; if she hadn’t trusted me when I said I felt something was wrong, our lives would be very different today. We have the most wonderful, joyful son we could ever hope for, and we owe that, and our happiness as a family since that time, to her. "
"Do your kids greet the news they have a doctor's appointment with joy? Would you like to avoid dragging a sick kid out in bad weather to see the doctor? Do you want to be able to reach your doctor directly without going through a phone tree, or even a nurse? Do you want a doctor who patiently answers any questions you, or your children, have, even if you are not in the middle of a scheduled appointment? And do you want this great medical experience in the comfort of your home, at a time that suits your schedule? Then I highly recommend joining Dr. Hay's innovative practice.
Whether I call, text or email Dr. Hay with a quick question, a more complicated concern or a request for an appointment I always get a prompt, thoughtful & helpful response.
As a pediatrician Dr. Hay is knowledgeable, experienced and great with kids. Besides her impressive educational & medical practice background she's an experienced mom. You can tell she really enjoys working with her patients & she does so with warmth, humor, patience and all sorts of ways of helping kids feel comfortable with whatever procedure she is doing. For example, I had a child who used to panic & sob hysterically at the thought of getting a shot. No more.
I'm always impressed by the care & thoroughness of Dr. Hay's assessments & her recommendations have always turned out to be exactly what my child needed. And Dr. Hay answers questions, as my child says, "awesomely." Both my child & I are always left feeling we understand what she did, why she did it, what she is recommending & why, & exactly what we are supposed to do.
I really do think that by joining Dr. Hay's practice you will not only get great medical care for your children, but you will also make your own life easier. Your kids will be well taken care of in their own home on your schedule by a doctor they enjoy seeing and you respect & enjoy working with. At least that's what happened for us when we joined!"
"Dr. Hay has been one of the best decisions we made when we found out we were expecting! I can not explain what a joy and comfort she has been to us as new parents. I know our daughter is in the best hands and we are so happy to have Dr. Hay's expertise and knowledge as part of our family. Her way of caring for Bianca extends well beyond the basics and she has helped me feel confident in our parenting decisions (whether it be development milestones, health matters, or feeding/introduction of new foods). We look forward to our wellness visits and we know that if we need something or have a concern she is only a quick text or phone call away."
"Dr. Hay is fantastic! Our family feels so lucky to have found her. I can cite many examples of her tremendous service to our family, but one in particular stands out in my mind. It was my first day at home after leaving the hospital, and my husband accidentally left my breast pump in the car. He was at work, and there was no way he could leave to bring it to me. Dr. Hay visited me and my son in the morning, and offered to pick up my pump from my husband's work. By the early afternoon she had brought the pump to me and I was so relieved and touched. It was beyond amazing and well beyond the call of duty. Thank you Dr. Hay!"
"In one word: AWESOME From the first call to her in-home initial consultation we knew we had found not just a doctor, but a caring new family member for our son's village. Dr. Hay takes a wholistic approach to healthcare, when we have office visits, our toddler feels like it's her living room and he freely moves and plays which allows her to evaluate his development organically. She makes us feel confident as first time parents with her reassuring words and easy demeanor. We ask her lots of questions (by text, email or phone) and she always answers with patience, humor, and knowledge....and very timely!!! I was traveling for work and my husband called because our son spiked a fever and had a bad cough. I called Dr. Hay and on a Sunday afternoon she made a house call, called in meds and gave my husband specific instructions. before I could "freak out" my little guy was on the mend. As a dad, my husband said he has never felt so comfortable. The cost far outweighs the value of having access to our pediatrician almost anytime. If you've ever had a sick toddler in the middle of winter, not having to bundle him/her up to go into an office full of more sick kiddos is a blessing! When our doorbell rings and it's Dr. Hay, we all know it's going to be ok. We LOVE Dr. Hay and I couldn't imagine getting through these years without her."
"We first met Dr. Hay at her prior practice, and were so impressed with the care that our children received from Dr. Hay that we didn't hesitate to follow her to Palisades Pediatrics. We couldn't be happier with our decision. As parents, we appreciate Dr. Hay's patience (she takes the time to answer all of our questions), accessibility (we can directly call, email and Skype her) and her role as our children's medical "case manager" (her specialist referrals have all been great and she will routinely follow up with us and the specialist after an appointment). Equally as important, our children are extremely comfortable with Dr. Hay; her remarkable ability to communicate and connect with children and in-home visits eliminate much of the anxiety children may feel about going to the doctor. We highly recommend Dr. Hay."
"Dr. Hay was a godsend. We came from a busy practice because sick days and doctor's visits were wiping us out! Dr. Hay saved us, we scheduled his well visits for early morning or after work at our home and she even visited our son at daycare for a sick visit. And we saved ourselves visits because we were able to talk on the phone, text, and email. She is incredibly thorough and takes the time to work with you to develop a plan. We were so sad to lose her when we moved to Chicago."
"My children have been cared for by Dr. Hay for years. She is by far the best pediatrician in the DC area. Her kind, common sense approach to pediatric health care is a relief and her house call practice is fantastic! My kids say "When I grow up I want to be a doctor that rings the doorbell!". We recommend her to all our friends. She even gave my busy husband the flu shot before he went on the road for the election. Dr. Hay cares about the entire family."
"The months prior to the birth of our twin baby girls were filled with hundreds of decisions about everything from what brand of diaper to stock to what hospital to deliver at. Some of our choices turned out great, some not so good, and most relatively inconsequential. But by far the best decision we made was to sign our girls up to be cared for by Dr. Hay at Palisades Pediatric. When we signed up, we assumed that house calls would be a great convenience. And that it would be a huge relief not having to bundle the twins into the car on these cold winter mornings to take them to a pediatrician (where they would be exposed to all sorts of germs). But convenience is the least of the reasons we are so glad to have our babies in Dr. Hay’s care. Put simply, Dr. Hay practices the kind of medicine that may once have been the norm but which seems inconceivable in today’s health care system. She treats our babies with genuine kindness and affection. She takes the time to not only examine them thoroughly each time she visits, but also to talk to us at length, explaining exactly what is happening and what we can be doing to protect their health. Perhaps most important – she is present in a way that no pediatrician at a standard practice could be. During the four days we were in the hospital after delivery, Dr. Hay visited us twice for over 30 minutes each time to check in on our newborns and give us straight, medically-sound and understandable advice about feeding and nursing that we needed to get our feet under us in parenthood. When we got home, Dr. Hay was there for us again, visiting us the first and second day we were home and then again a week later. Each visit lasted nearly an hour and it was clear that she was prepared to stay as long as needed. During our babies’ third week, one of them suffered a series of heavy-spit up episodes. We called Dr. Hay to get her advice. Rather than just talking us through it on the phone, she showed up in person. At 7:30pm. On a Friday night. And stayed with us to give our baby a thorough exam and then explain to us exactly what was happening (nothing serious, thank God) and answer all our questions. To be sure, Dr. Hay’s care carries with it a cost above and beyond that associated with standard practitioners. But the value we have gotten vastly exceeds that cost. Dr. Hay has given us a sense of security and peace of mind about the health of our babies. And that, in turn, has made the entire experience of these first weeks immeasurably better. Instead of fretting anxiously about their health, we have been able to concentrate on showering them with love and affection, secure in the knowledge that their bodies were developing as they should be. If you an expecting parent, you would be doing yourselves and your babies a great favor by making Dr. Hay you partner in their health and well-being."
"As first-time (and admittedly clueless) parents, my husband and I wanted to find a pediatrician who would be easily accessible and wouldn't be annoyed with a barrage of questions relating to our daughter's health and development. On the recommendation of a friend, we met with Dr. Hay and knew she fit the bill. From that initial meeting, to her visit at the hospital immediately after our little girl was born, to a late-night phone call on our first evening home, she has educated, guided, and reassured us at every leg of our parenting journey."