“We joined the Palisades Pediatric practice in the fall of 2014 with an 18-month-old and a baby on the way. One evening about two weeks after having joined the practice, my daughter began coughing after I put her to bed. After two solid hours of coughing, I had resigned myself to a sleepless night for all three of us. I texted Dr. Hay, who told me to bathe her to rinse the day’s pollen off her. Almost immediately she stopped coughing – that simple texted saved us a sleepless night of misery.
After that incident we knew this practice was different, but a few months later we found out how much that mattered. Two days after we brought our newborn son home from the hospital, our toddler daughter came down with pneumonia. Dr. Hay came to our house to see her nearly every day, and despite all of our best efforts, our newborn caught the virus. Dr. Hay monitored him with equal vigilance, checking in with me several times a day and visiting every other day. Several days in, the baby seemed slightly worse, and Dr. Hay came to see him at 11 that morning and confirmed he was somewhat sicker and gave us the protocol to treat him. In the next few hours after she left our house, we watched his condition worsen dramatically; I was in constant text contact with Dr. Hay. Finally at 6 PM that evening, well after business hours of a traditional practice, I called Dr. Hay to say I knew something was wrong. She trusted me, and told me to take the baby to the Georgetown emergency room. That proved the most important decision of our lives; he was indeed very dangerously ill and spent the next two weeks in intensive care. In what were the darkest, most harrowing hours of our lives, Dr. Hay was truly an angel sent to us from heaven. She helped us navigate the bureaucracy of the hospital to get our son the best, fastest care; she came to visit him nearly every day; she was in constant contact with us to help us confirm and understand what the pediatricians at the hospital were telling us. Even the residents asked me about her practice; she was the only pediatrician they’d seen who visited her patients in the hospital. At the same time, she helped us manage our toddler at home, who was herself still fighting the pneumonia. To our tremendous relief, both children recovered beautifully within a few weeks.
It is impossible to convey the debt of gratitude we owe to Dr. Hay. If we hadn’t been able to reach a doctor that evening; if we’d been told to bring him to the office in the next day; if she hadn’t trusted me when I said I felt something was wrong, our lives would be very different today. We have the most wonderful, joyful son we could ever hope for, and we owe that, and our happiness as a family since that time, to her. ”